Oh, Yes.
I finally received word back from the Chipotle staff saying that I sent my on line complaint too. Remember when Dusty came down about 10 days ago?
This is what I sent them:
Hi,
I got hooked on Chipotle when they first came to Columbus, Ohio. Always
great food, service, and very clean.
When I moved to Northern Kentucky, I was
disappointed that there weren't any Chipotles near. My friend found the
Cincinnati University one, and told me about it. We go there often.
Now, I am
a vegetarian, and thrilled that you have a vegetarian burrito that is beyond
compare. I don't eat dairy either, so I pass on the cheese and sour cream.
Lately, they've been reluctant to put extra rice or beans or anything, or offer
me the option to pay for it. They just put whatever designated amount on it,
and pass it on down the line.
Since they are busy, I don't say anything.
Except when it comes to my frickin guacamole. I travel forty-five minutes for
this burrito already, and when they skimp on guac, and I order a side of guac,
and they only fill the side half full, when before they put twice as much on my
burrito and filled the side up to the top. I will say something.
When I said
something, the one person making my burrito ignored me. The cashier replied
with a "That's how much we're supposed to put on it."
Odd, I've gone to several
Chipotles, and never had this happen. Ever.
So, my friend and I had planned to
return to Chipotles today, instead, we are going to stay here and make our own
burritos since we find that we can make pretty good burritos for the thirty
dollars that we normally spend between three burritos extra guac and drinks, not
to mention gas and the fact we have to pay for our parking just to go to this
place.
So, my thought is, instead of using a rubber spatula to serve guac with,
perhaps they can use some sort of measuring spoon, so that you get the same,
every time, every place, and I don't feel trivial for complaining. I know I'm
getting what I've paid for, and not getting any attitude with it.
Thanks
This is their reply:
Thanks for the note and going to such lengths to enjoy our food, which we truly
do appreciate. I'm going to share your note with those operating the UC location
so they can take a look at the portioning. Every time you order guacamole,
whether it's on the side or in the burrito, you should always receive at least 4
ounces (a full portion cup on the side). If ever, you get what you feel to be
less, please ask for a manger or supervisor so we can get you taken care of. I
apologize for the frustrations, and we'll speak to our people about how respond
and handle such issues as well. Can I mail you a free burrito to compensate for
some of this, all while we get things back on track?
Sincerely,
David Chrisman
Mo’Joe
Chipotle
PS- We have contingent plans to be in Florence by the end of April. Is this
closer to you?
Oh, Yes. I was right, the cup was supposed to be full. 4 oz. that's half a cup.
They were skimping.
*does the na na na boo boo dance*
So, put that in your burrito and wrap it.
My reply:
Will my free burrito include guacamole?
I've become quite efficient at making my own burritos lately, however I don't get the mega sized wraps that they do.
In case you don't know, Florence is currently the city I live in. And I am sure to be thrilled with a Chipotle near by.
Also, Florence happens to be Tree City, U.S.A., for the past ten years, per the Arbor Foundation. I think it's kinda cool that the tree hugger inadvertantly ended up in Tree City USA.... don't you?
Not much else to talk about, still editing. I am hoping to be done by the end of this week. I have Friday off again, and I believe that to be a completely realistic goal. :)
x
Posted by hawkie at January 12, 2004 05:51 PMWay to be a consumer advocate!!!
Don't let the man bring you down!
Umm...one question though. How are they going to mail you a burrito? Via UPS or FedEx on dry ice or are they going to send you a certificate for a free burrito with EXTRA guacamole?
chipotle is an odd company. i think that's their jargon for mail a certificate.
that'll teach them :P
hehehhe
*victorious*
Posted by hawkie at January 12, 2004 10:38 PMSome day, when she's least expecting it, Hawk will recieve a piping hot burrito on her doorstep.
Then she'll go out and hug a tree.
I'm sure I'll be joining her.
;)
Dusty
Posted by dustbuffalo at January 12, 2004 11:44 PM
Hugging trees?
vegetarian?
And now fighting against establishment?! Wow, you really are a hippy...
love you
x
Hey Hawk,
You guys are getting me interested in El Guaco!!
I have just recently tried it at many a bad mexican restaurant.
Me likey. :P
What is this Chipotle place?
Me never been there. Too far for freaky :(
Talking like a baby helps..see.. :)
Freaky
Heh, I was talking to Hawkie when I read that bit about mailing a burrito and interrupted one of her rants to ask her how the hell are they going to send her a burrito.
GMTA.
*Hugs*
Bitka
Posted by Bitka at January 14, 2004 10:48 AM